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Flexible Schedule
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Virtual Opportunity
The remote call center representative is in charge of giving customers top-notch support via chat, email, and phone. The Representative will be in charge of providing accurate and timely information, responding to client enquiries, and resolving customer problems. The Representative will also be in charge of keeping track of consumer information and giving management feedback. Responsibilities: * Provide prompt and expert responses to client inquiries received via chat, email, and phone. * Resolve consumer complaints promptly and effectively. * Give customers accurate and timely information * Keep track of consumer information and give management comments * Contact customers again to check on their satisfaction * Track consumer comments and give management feedback. * Retain a cheerful disposition and an air of authority. * Follow all corporate rules and regulations. * Additional tasks as needed Qualifications: * High school graduation or its equivalent * Prior experience providing client service * Strong interpersonal and communication abilities * The capacity to prioritize and multitask * Capacity to function both individually and in a group Work Schedule This job has the following work schedule: * Flexible Benefits & Perks This job has the following benefits: * Remote work flexibility
Date Posted: 2024-09-28
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Flexible Schedule
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Virtual Opportunity
Join our dynamic team as a Call Center Manager and play a key role in driving operational excellence and customer satisfaction. Responsibilities: * Craft outbound scripts and collaborate with your CSR team to contact customers and schedule appointments * Oversee and manage the day-to-day operations of the call center, ensuring smooth and efficient performance * Develop, motivate, and inspire a brand new team of customer service representatives to consistently deliver outstanding service * Set performance goals and metrics for the team, monitor individual and team performance, and provide regular feedback and coaching. * Continuously evaluate and improve call center processes and procedures to optimize performance and achieve business objectives. * Generate reports and analyze call center data to identify trends, areas for improvement, and opportunities for enhancing service quality. * Create inbound and outbound call script templates * Run CSR Performance Reports, daily, weekly, monthly * Provide consistent coaching to employees * Interview potential candidates for hire * Onboard and train new hires * Participate in training so that you grow and develop as a professional. Requirements: * Proven experience in call center management or a similar leadership role. * Excellent leadership and people management skills, with the ability to inspire and motivate a team. * Strong understanding of call center operations, KPIs, and performance metrics. * Exceptional communication and interpersonal skills to interact effectively with team members, stakeholders, and customers. * Analytical mindset with the ability to utilize data for decision-making and continuous improvement. * Customer-focused approach and commitment to delivering exceptional service. * Proficiency in call center software and tools.
Date Posted: 2024-09-28
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Flexible Schedule
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Phoenix, AZ 85003
Exciting opportunity to power your future!! Your Impact: As an Energy Assessor, you'll play a crucial role in assessing and optimizing energy usage for our clients. This is not just a job; it's an opportunity to be part of a movement towards a greener and more sustainable world while getting hands on training and education preparing you for career growth in the green economy. . Key Responsibilities: 1. Training and Skill Development: - Receive comprehensive training in energy assessment techniques and tools. - Learn to conduct thorough energy audits for residential and commercial clients. 2. Data Collection and Analysis: - Gather data on site and analyze energy consumption data to identify areas for improvement. - Collaborate with the team to develop customized energy-saving recommendations. 3. Client Engagement: - Communicate findings to clients in a clear and accessible manner. - Build relationships with clients, providing ongoing support and guidance. 4. Opportunities for Advancement: - Take advantage of growth opportunities within the company. - Participate in ongoing training programs to enhance your skills and knowledge. What Sets You Apart: - Passion for sustainability and a desire to make a positive impact. - Strong communication skills and a customer-focused mindset. - DIY skills can help but NOT REQUIRED - Eagerness to learn and a proactive approach to professional development. What We Offer: - Comprehensive training program to kickstart your career in energy assessment. - Clear pathways for career advancement within our organization. *Join us in making a difference-where your energy and dedication power a greener tomorrow!
Date Posted: 2024-09-28
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Flexible Schedule
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Virtual Opportunity
We are looking for a passionate certified Data Analyst. The successful candidate will turn data into information, information into insight and insight into business decisions. Data Analyst Job Duties Data analyst responsibilities include conducting full lifecycle analysis to include requirements, activities and design. Data analysts will develop analysis and reporting capabilities. They will also monitor performance and quality control plans to identify improvements. Responsibilities Interpret data, analyze results using statistical techniques and provide ongoing reports Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality Acquire data from primary or secondary data sources and maintain databases/data systems Identify, analyze, and interpret trends or patterns in complex data sets Filter and "clean" data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems Work with management to prioritize business and information needs Locate and define new process improvement opportunities Requirements and skills Proven working experience as a Data Analyst or Business Data Analyst Technical expertiseregarding data models, database design development, data mining and segmentation techniques Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks) Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc) Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Adept at queries, report writing and presenting findings BS in Mathematics, Economics, Computer Science, Information Management or Statistics
Date Posted: 2024-12-07
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Flexible Schedule
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Virtual Opportunity
Are you an experienced and dynamic sales professional with a passion for SaaS? We’re seeking a dedicated individual to join us as a SaaS Sales Trainer, playing a pivotal role in enhancing the skills of our sales team. While this is an opportunity to make a significant impact, we’ve structured it to align closely with the rewards of a paid position, recognizing the value you bring to our team. Roles and Responsibilities: 1. Develop and deliver comprehensive training programs tailored specifically for SaaS sales strategies. 2. Provide hands-on coaching to improve sales techniques, objection handling, and product knowledge within the SaaS domain. 3. Create cutting-edge training materials, resources, and modules to keep our team at the forefront of industry trends. 4. Conduct regular assessments to measure the effectiveness of training programs, ensuring they align with the dynamic landscape of SaaS sales. 5. Collaborate closely with the sales leadership team to identify areas for improvement and implement targeted training solutions. 6. Foster a collaborative learning environment that promotes continuous improvement and success in SaaS sales. What we offer: 1. Competitive recognition and compensation for your valuable contributions. 2. Access to the latest SaaS tools, resources, and industry insights. 3. Opportunities for professional growth and advancement within our innovative sales organization. 4. Flexible scheduling to accommodate both your availability and the needs of our sales team. Requirements: 1. Proven success in SaaS sales with a strong track record of meeting or exceeding targets. 2. In-depth knowledge of the SaaS industry, sales methodologies, and customer relationship management. 3. Exceptional communication and presentation skills with the ability to convey complex concepts in a clear and compelling manner. 4. Passion for mentoring and developing sales professionals to excel in the SaaS landscape. 5. Adaptability to evolving trends and a commitment to staying at the forefront of SaaS sales strategies.
Date Posted: 2024-09-28
