Remote Call Center Director

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Join our dynamic team as a Call Center Manager and play a key role in driving operational excellence and customer satisfaction. Responsibilities: * Craft outbound scripts and collaborate with your CSR team to contact customers and schedule appointments * Oversee and manage the day-to-day operations of the call center, ensuring smooth and efficient performance * Develop, motivate, and inspire a brand new team of customer service representatives to consistently deliver outstanding service * Set performance goals and metrics for the team, monitor individual and team performance, and provide regular feedback and coaching. * Continuously evaluate and improve call center processes and procedures to optimize performance and achieve business objectives. * Generate reports and analyze call center data to identify trends, areas for improvement, and opportunities for enhancing service quality. * Create inbound and outbound call script templates * Run CSR Performance Reports, daily, weekly, monthly * Provide consistent coaching to employees * Interview potential candidates for hire * Onboard and train new hires * Participate in training so that you grow and develop as a professional. Requirements: * Proven experience in call center management or a similar leadership role. * Excellent leadership and people management skills, with the ability to inspire and motivate a team. * Strong understanding of call center operations, KPIs, and performance metrics. * Exceptional communication and interpersonal skills to interact effectively with team members, stakeholders, and customers. * Analytical mindset with the ability to utilize data for decision-making and continuous improvement. * Customer-focused approach and commitment to delivering exceptional service. * Proficiency in call center software and tools.