Red Cross Disaster Cycle Services: Sheltering Service Associate

Save to Favorites

The Sheltering (SH) Service Associate (SA) is a temporary position assigned to work in person in a Red Cross shelter before, during and/or after a disaster event. Sheltering Service Associates complete tasks necessary for shelter operations and interacts with clients to ensure their needs are met. Sheltering Service Associates support the day-to-day activities within a shelter, which can include working in reception, registration, feeding, dormitory, information or other areas within a shelter.

Responsibilities vary depending on assignment.

• May include providing support to one or more of the following areas within the shelter:
  • reception
  • registration
  • dormitory
  • feeding
  • information
  • supply
• Provide excellent customer service to clients
• Complete the required virtual self-paced training (3.5 hours of training total)

Time Commitment:

• Regional responses: Shift work determined by the scale of the relief operation; a minimum requirement of 8-12 hours per day during the disaster relief operation for multiple, consecutive days.
• Beyond Regional responses: 12-14-hour days for extended periods depending on distance. Time and length of commitment will vary by operation.

Qualifications:

Required:

• Willing and able to volunteer in person in a disaster shelter before, during and/or after a disaster event.
• Ability to work in a continuously changing environment in which work priorities may change frequently.
• Comfortable interacting with people from various diverse background whose lives have been disrupted and many are presenting immediate needs.
• Comfortable working in a team environment as a frontline worker under the direction of a supervisor
• Valid Driver’s License (required for Divisional and National Deployments)

• Minimum 16 years of age
• Available to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)
• Willing to complete 3.5 hours of virtual self-paced training required for position
• Ability to read, write, and follow verbal and written instructions in English
• Willingness to comply with current public health and Red Cross policies