Information Technology - End User Services - Volunteer Support Specialist - Greater Pennsylvania

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ORGANIZATION: American Red Cross - National Headquarters

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This Volunteer End User Support Specialist position supports the National Headquarters (NHQ) Information Technology (IT) unit. This opportunity requires participation in in-person activities and/or perform work in an American Red Cross facility. The purpose of this role is to provide technical support troubleshooting IT equipment such as computers, printers, network equipment.

Volunteers for this role must live within 1 hour driving distance to this site:

250 Jari Drive Johnstown, PA 15904

Key Responsibilities:

  • Reporting to an IT End User Support (EUS) Regional Volunteer Manager or Regional Volunteer Partner the Volunteer End User Support Specialist may:

    • Provide technical support troubleshooting IT equipment - computers, printers, network equipment, etc.
    • Provide support to Technical Specialists for local and enterprise-wide projects.
    • Support IT needs at special events.
    • Assist with developing or improving EUS policies and procedures.
    • Participate in core team meetings.
    Qualifications:
Required:
  • Knowledge of personal desktop computing and advanced office automation technology including Microsoft Windows 10, Office, Office 365, file shares, printers, scanners
  • Understanding of local and wide area networking to include wireless design and setup
  • Ability to analyze, prioritize and quickly resolve issues
  • Operational flexibility is required
  • Candidate may be required to work non-standard business hours to meet sudden and unpredictable business needs
  • Willingness to travel periodically
  • Submission of Resume
  • Willingness to comply with current public health and Red Cross policies

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About American Red Cross - National Headquarters

Location:

431 18th St NW, Washington, DC 20006, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

Description

Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

CAUSE AREAS

Community
Computers & Technology
Education & Literacy
Community, Computers & Technology, Education & Literacy

WHEN

We'll work with your schedule.

WHERE

250 Jari DriveJohnstown, PA 15904

(40.28276,-78.82894)
 

DATE POSTED

September 20, 2024

SKILLS

  • Customer Service
  • Data Entry
  • IT Consulting
  • Microsoft Office Suite
  • Analytics

GOOD FOR

N/A

REQUIREMENTS

  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • provide assistance as needed. Here's a breakdown of what to expect: Core Hours:Their primary availability should be during regular business hours to handle most support requests.
  • Limited After-Hours:While most technical support occurs during businesss hours, there may be occasional emergencies that require their attention in the evenings or weekends. These situations would be related to critical issues like server outages

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