Patient Experience Volunteers

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Areas of opportunity include the Inpatient Acute Care floor, Medical Surgical Inpatient Care and Intensive Care Unit.

Must be comfortable on patient care floor; must be considerate in relating to the needs of patients and visitors; must have successfully completed the hospital orientation. Strong interpersonal and communication skills.

DUTIES:

1. Supports unit desk with clerical tasks, answering phone calls, scanning and errands
2. Service Excellence Rounding on non-covid patients
   1. Fill ice water
   2. Offer WOW items (chapstick, tissues, magazines, etc.)
   3. Tidy Up Room if Patient needs things organized
   4. Water Flowers if needed
   5. Make sure phone/call light is within reach
3. Answer call lights and report any clinical needs to staff
4. Restocking supplies for rooms, carts and nursing station as needed
5. Providing non-clinical information to guests and patients; campus eateries, restrooms, hours of visiting, etc.
6. Refers clinical and other important information to unit staff or up the chain of command
7. Assist with Quiet Time Rounding; Monday - Sunday at 1:00pm
   1. Volunteer will explain that Quiet Time takes place daily from 2:00-4:00p and will include the lowering of the house lights as well as minimal noise on the floors for optimal resting
8. Make patient packets
9. Assist with patient discharge
10. Delivery of products/supplies to unit and areas as needed
11. Other duties as assigned