Visitor Experience Volunteer

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BECOMING A VOLUNTEER

• The minimum age to volunteer is 16.
• Fingerprinting and/or background check is required for all volunteers.
• Volunteers can only volunteer a maximum of 20 hours per week.

Number of volunteer hours per week/month, days needed: 2-4 hour shifts, once a week, once a month, biweekly, flexible. Volunteers can volunteer every day the Museum is open to the public Tuesday- Sunday 10am-5pm. We especially need volunteer help during weekends, and breaks such as Winter break and Spring break, when the Museum welcomes many more visitors through its doors.

Title: Discovery Navigator

Summary:

Provide professional guidance, ensuring an enriching visit for all. They assist with information, accessibility, and wayfinding, ensuring seamless interactions with the Museum spaces. From access control to personalized visitor support, their number one goal is to enhance our visitor's experience.

Responsibilities:

• Actively engage with visitors helping and helping them navigate the nature of the free lobby space and the paid experience
• Offer wayfinding and problem solving
• Familiarize yourself with the Museum’s schedule of daily animal shows and other fun family friendly things to do to help answer visitors' questions.
• Volunteer shifts are typically 2-4 hours long. We require all our volunteers to use the Museum’ volunteer database system called Better Impact, to sign up for shifts and record their hours. Volunteers can sign up and log hours on the "My Impact’ phone app, the Museum iPad, or on their personal computers.

Requirements:

• A professional, friendly personality to greet the Museum’s guests and guide them through the Museum.

Volunteer Opportunity Behavior Factors:

• Communication:

Communication and comfort starting conversations and engaging with visitors is necessary.

Able to engage in clear, concise, and effective communication to varied audiences; able to empathize with others’ needs and respond sensitively; able to use good judgment when responding to objections successfully.

Exhibit enthusiasm for Museum by providing a welcoming presence.

• Initiative:

Able to adapt old methods for new uses or seek continuous improvement in procedures.

• Professionalism:

Able to remain calm and professional through stressful or ambiguous circumstances; able to interpret information and solve problems objectively and calmly

• Teamwork:

Able to show team spirit and treat team members with cooperation and respect; able to share useful information with team members; able to support and comply with decisions

Physical Volunteering Conditions:

• Some activities can be led from a wheelchair or seated instead of standing.