Bloom Retail Support Volunteer

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Bloom (formerly Image for Success) is a program of YWCA Golden Gate Silicon Valley that provides two weeks free clothing to those in need seeking a life of self-reliance. We also provide each client with a hygiene kit, undergarments, shoes and accessories. Bloom is an essential nonprofit agency that has been serving the residents of Marin County over the past 20 years. Bloom serves low-income & underprivileged working populations referred by supporting social services agencies at no cost.

Retail Support Volunteers help run the day-to-day operations of the Bloom retail store, which is open to the public and whose proceeds support the mission of the Bloom program.

Major Responsibilities:

• Greet, assist, and direct customers with high level of customer service
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customer’s questions about specific products/services
• Cross-sell products
• Work in compliance with all legal requirements, and organizational and departmental policies, procedures and standards.

• Retail/ Sales experience, including cash register experience.
• Excellent customer service and interpersonal skills
• Ability to multi-task
• Interest in, and a commitment to, continuous learning about personal empowerment and supporting individuals transitioning to a life of self-reliance.
• Ability to work as a member of a team, be open to feedback, and seek guidance, direction and input from others.
• Ability to practice cultural humility, i.e., maintain an interpersonal approach that is other-oriented in relation to aspects of cultural identity that are most important to the person. Ability to work with/support individuals from diverse cultural and socio-economic backgrounds.
• Commitment to developing knowledge, skills and abilities to better connect with individuals and communities, and to gaining more insight into personal biases and identities. This includes, and is not limited to, treating all people with respect and dignity, recognizing and appreciating cultural differences, and working to interact with greater cultural sensitivity.
• Ability to be non-judgmental, open, honest and calm, and maintain professional boundaries.

• Completion of training /orientation sessions to develop personal comfort level in retail and customer service.
• Bilingual preferred but not required.
• Ability to stand and work the store for 3 hours.
• This volunteer position requires a Covid-19 vaccination due to the in-person interfacing required, and to promote the health and safety of others at YWCA locations and our community.
• Clearance on a background check, including DOJ & FBI fingerprinting.
• Completion of all policies and procedures documentation.