Customer Service Lead

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Tasks:

• Mentor interns to teach basic customer service skills and foster a creative environment
• Coordinate with social media, website management, and marketing departments to contribute to the overall marketing strategy

• Create weekly and monthly publishing schedule for customer service management tasks that interns will be working on
• Ensure that all interns learn and understand the training with customer service tasks and more
• 4 hours of supervision a week

Job Description:

Volunteers will oversee and mentor Interns that are in customer service. They will ensure that the interns learn and understand all customer service tasks and concepts. Volunteers will mentor interns to ensure they grow professionally and personally. The volunteer will collaborate will marketing department to plan and coordinate marketing tasks.

• Skills to cover in training:

• Excellent verbal and written communication skills
• Excellent computer skills and ability to learn new programs quickly
• Meticulous, attention to detail + ability to multitask
• Ability to learn in a fast-paced environment, meet deadlines and adapt to changing priorities

• Must have a clear understanding of the petsthatgive website and mission and be able to articulate that to customers and donors