Volunteer at Blood Drives in Washington, D.C.

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Purpose: Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations.

Responsibilities:

• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
• Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted
• Explain purpose of temperature screen to donors and ensure they understand reason for deferral if
• Direct donor to next step of donation or options for future donations if deferred.
• Model excellent customer service behaviors.
• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
• Learn and share the Red Cross story, including the mission, vision, and values
• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.
• Report possible adverse post-donation physical reactions to the collections
• Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
• Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
• Responsible to inform donors of current and upcoming donation promotions
• May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed

Time Commitment:

• Seeking volunteers who have weekday/daytime availability, are available at least two times a month for shift of 3-6 hours, and who can commit to serving 6-12 months.
• Donor Center volunteers must make weekly commitment to volunteer. Mobile blood drive expectation is at least twice a month.
• Saturday mornings are also needed in select counties.
• If you are volunteering for Service Learning Hours, you must complete a minimum of 40 hours of volunteer service.

Qualifications:

Must be age 16+

• Ability to display the utmost professionalism and communication skills
• Extremely comfortable working with people from diverse communities and backgrounds
• Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
• Ability to explain/teach technology to donors and fellow volunteers
• Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture