Our Mission: Direction Home Akron Canton Area Agency on Aging and Disabilities provides older adults, people with disabilities, and their caregivers long term care choices and consumer protection so they can achieve the highest quality of life. Our Long-Term Care Ombudsman Program can help protect consumer rights and ensure that residents of long-term care facilities receive the best care and treatment possible.
The Long-Term Care Ombudsman Program investigates complaints related to long-term care with a strong focus on resolving the concern to the consumer's satisfaction. We utilize negotiation, mediation, education, and advocacy, and serve as consumer advocates through community education, legislative actions, and public policy intervention. All individuals living in long-term care facilities have the right to be treated with dignity and respect and receive quality care. By law, residents of long-term care facilities have rights. It is the responsibility of the Long-Term Care Ombudsmen to make sure those rights are protected. Our support services are free and available to all consumers receiving long-term care at home, in a nursing facility, or an assisted living facility.
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