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Flexible Schedule
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Neenah, WI 54956
Most of the 60,000 emergencies that the Red Cross responds to each year are local, personal disasters like home fires. Disaster Action Teams (DAT) provide emotional support, financial assistance, and information to help families begin the process of recovery. The Disaster Action Team (DAT) Duty Officer ensures timely activation and monitoring of local and regional DAT responses. The Duty Officer supports the DAT program either at the chapter/territory or region level. Leadership Triages requests received to determine if Red Cross action is required; may decide if Red Cross will respond via DAT. Uses event triggers such as size, scope, and type of event to escalate the DAT response when necessary. Works with on-scene DAT leadership to support the response and provide technical guidance. May support and train new Duty Officers. Liaises necessary information to leadership and other stakeholders May be tasked with composing Initial Incident Reports (IIR) dependent upon regional processes Ensures response compliance in accordance with the DAT Standards and Procedures Maintains close working relationship with DAT Regional Program Lead, Chapter/Territory DAT Coordinators and Regional RC Respond Application Lead to ensure responders are identified and scheduled. Functional Documents incoming disaster notification and ensures their assignment as the Duty Officer in the call record in RC Respond. Manages all DAT calls and activities in RC Respond Identifies available DAT responders and dispatches team to ensure appropriate resourcing to meet client needs. Activates Disaster Health Services, Disaster Mental Health, Disaster Spiritual Care, and Public Affairs when requested. Maintains ongoing communication with all assigned responders and ensures timely updates are reflected in the RC Respond call record to reflect movement to a status of On Scene and Off Scene. May be required to monitor activity across multiple DAT responses. Monitors all active calls while assigned, moving them to a status of Closed upon completion in RC Respond. If an event has not concluded, provide necessary information upon shift change. Notifies Chapter and Regional staff of significant events, and contributes to an Initial Incident Report, when appropriate. Manages availability by registering for shifts in RC Respond. Attends regularly scheduled team/DAT meetings as required by Chapter/Region. Maintains RC Respond Duty Officer user access Qualifications: Reliable access to a computer, internet, and a phone. Comfortable using and learning new technology Commitment to use RC Care and RC Respond systems as needed Able to prioritize multiple tasks in complex, rapidly changing and stressful situations. Must be 18 years or older Strong written and verbal communications skills. Ability to work for long periods on a computer Ability to speak clearly on the phone Willingness to comply with current public health and Red Cross policies Preferred: If no prior DAT experience, take part in a ride along on a DAT response or tabletop DAT response exercise.
Date Posted: 2024-11-15
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Flexible Schedule
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Racine, WI 53402
Most of the 60,000 emergencies that the Red Cross responds to each year are local, personal disasters like home fires. Disaster Action Teams (DAT) provide emotional support, financial assistance, and information to help families begin the process of recovery. The Disaster Action Team (DAT) Duty Officer ensures timely activation and monitoring of local and regional DAT responses. The Duty Officer supports the DAT program either at the chapter/territory or region level. Leadership Triages requests received to determine if Red Cross action is required; may decide if Red Cross will respond via DAT. Uses event triggers such as size, scope, and type of event to escalate the DAT response when necessary. Works with on-scene DAT leadership to support the response and provide technical guidance. May support and train new Duty Officers. Liaises necessary information to leadership and other stakeholders May be tasked with composing Initial Incident Reports (IIR) dependent upon regional processes Ensures response compliance in accordance with the DAT Standards and Procedures Maintains close working relationship with DAT Regional Program Lead, Chapter/Territory DAT Coordinators and Regional RC Respond Application Lead to ensure responders are identified and scheduled. Functional Documents incoming disaster notification and ensures their assignment as the Duty Officer in the call record in RC Respond. Manages all DAT calls and activities in RC Respond Identifies available DAT responders and dispatches team to ensure appropriate resourcing to meet client needs. Activates Disaster Health Services, Disaster Mental Health, Disaster Spiritual Care, and Public Affairs when requested. Maintains ongoing communication with all assigned responders and ensures timely updates are reflected in the RC Respond call record to reflect movement to a status of On Scene and Off Scene. May be required to monitor activity across multiple DAT responses. Monitors all active calls while assigned, moving them to a status of Closed upon completion in RC Respond. If an event has not concluded, provide necessary information upon shift change. Notifies Chapter and Regional staff of significant events, and contributes to an Initial Incident Report, when appropriate. Manages availability by registering for shifts in RC Respond. Attends regularly scheduled team/DAT meetings as required by Chapter/Region. Maintains RC Respond Duty Officer user access Qualifications: Reliable access to a computer, internet, and a phone. Comfortable using and learning new technology Commitment to use RC Care and RC Respond systems as needed Able to prioritize multiple tasks in complex, rapidly changing and stressful situations. Must be 18 years or older Strong written and verbal communications skills. Ability to work for long periods on a computer Ability to speak clearly on the phone Willingness to comply with current public health and Red Cross policies Preferred: If no prior DAT experience, take part in a ride along on a DAT response or tabletop DAT response exercise.
Date Posted: 2024-11-14
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Flexible Schedule
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Neenah, WI 54956
The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources. The Client Care Program Service Associate supports the recovery of disaster affected individuals, households, and communities by providing referrals, advocacy, and financial assistance through RC Care (case management system). Conduct Intake by interviewing the client and opening a case in RC Care Provide Financial Assistance to qualified clients. Conduct Follow-up and Recovery Planning Services Provide Internal Referrals Provide Community Referrals Assist with problem-solving and advocacy on request Use RC Care to document services according to the Client Care Program Standards and Procedures Services may be provided in person or virtually. Complete the required virtual self-paced training (9 hours of training total) Qualifications: Required: Willing and able to volunteer in person in before, during and/or after a disaster event Ability to work in a continuously changing environment in which work priorities may change frequently Comfortable interacting with people from various diverse background whose lives have been disrupted and many are presenting immediate needs Kind, caring, resourceful and knowledgeable Comfortable learning new online case management systems Experience using Microsoft Office products Able to serve the client with care, comfort and concern Able to recognize the value that different perspectives and cultures bring to an organization Ability to stand and/or sit for two-hour periods Ability to speak clearly on phone and in person Ability to work for long periods on computer and/or reading small print and/or writing Valid Driver’s License (required for Divisional and National Deployments) Minimum 18 years of age Available to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long) Willing to complete 9 hours of virtual self-paced training required for position Ability to read, write, and follow verbal and written instructions in English
Date Posted: 2024-11-12
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Flexible Schedule
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Kenosha, WI 53142
Most of the 60,000 emergencies that the Red Cross responds to each year are local, personal disasters like home fires. Disaster Action Teams (DAT) provide emotional support, financial assistance, and information to help families begin the process of recovery. The Disaster Action Team (DAT) Duty Officer ensures timely activation and monitoring of local and regional DAT responses. The Duty Officer supports the DAT program either at the chapter/territory or region level. Leadership Triages requests received to determine if Red Cross action is required; may decide if Red Cross will respond via DAT. Uses event triggers such as size, scope, and type of event to escalate the DAT response when necessary. Works with on-scene DAT leadership to support the response and provide technical guidance. May support and train new Duty Officers. Liaises necessary information to leadership and other stakeholders May be tasked with composing Initial Incident Reports (IIR) dependent upon regional processes Ensures response compliance in accordance with the DAT Standards and Procedures Maintains close working relationship with DAT Regional Program Lead, Chapter/Territory DAT Coordinators and Regional RC Respond Application Lead to ensure responders are identified and scheduled. Functional Documents incoming disaster notification and ensures their assignment as the Duty Officer in the call record in RC Respond. Manages all DAT calls and activities in RC Respond Identifies available DAT responders and dispatches team to ensure appropriate resourcing to meet client needs. Activates Disaster Health Services, Disaster Mental Health, Disaster Spiritual Care, and Public Affairs when requested. Maintains ongoing communication with all assigned responders and ensures timely updates are reflected in the RC Respond call record to reflect movement to a status of On Scene and Off Scene. May be required to monitor activity across multiple DAT responses. Monitors all active calls while assigned, moving them to a status of Closed upon completion in RC Respond. If an event has not concluded, provide necessary information upon shift change. Notifies Chapter and Regional staff of significant events, and contributes to an Initial Incident Report, when appropriate. Manages availability by registering for shifts in RC Respond. Attends regularly scheduled team/DAT meetings as required by Chapter/Region. Maintains RC Respond Duty Officer user access Qualifications: Reliable access to a computer, internet, and a phone. Comfortable using and learning new technology Commitment to use RC Care and RC Respond systems as needed Able to prioritize multiple tasks in complex, rapidly changing and stressful situations. Must be 18 years or older Strong written and verbal communications skills. Ability to work for long periods on a computer Ability to speak clearly on the phone Willingness to comply with current public health and Red Cross policies Preferred: If no prior DAT experience, take part in a ride along on a DAT response or tabletop DAT response exercise.
Date Posted: 2024-11-14
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Flexible Schedule
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Fond du Lac, WI 54935
The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources. The Client Care Program Service Associate supports the recovery of disaster affected individuals, households, and communities by providing referrals, advocacy, and financial assistance through RC Care (case management system). Conduct Intake by interviewing the client and opening a case in RC Care Provide Financial Assistance to qualified clients. Conduct Follow-up and Recovery Planning Services Provide Internal Referrals Provide Community Referrals Assist with problem-solving and advocacy on request Use RC Care to document services according to the Client Care Program Standards and Procedures Services may be provided in person or virtually. Complete the required virtual self-paced training (9 hours of training total) Qualifications: Required: Willing and able to volunteer in person in before, during and/or after a disaster event Ability to work in a continuously changing environment in which work priorities may change frequently Comfortable interacting with people from various diverse background whose lives have been disrupted and many are presenting immediate needs Kind, caring, resourceful and knowledgeable Comfortable learning new online case management systems Experience using Microsoft Office products Able to serve the client with care, comfort and concern Able to recognize the value that different perspectives and cultures bring to an organization Ability to stand and/or sit for two-hour periods Ability to speak clearly on phone and in person Ability to work for long periods on computer and/or reading small print and/or writing Valid Driver’s License (required for Divisional and National Deployments) Minimum 18 years of age Available to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long) Willing to complete 9 hours of virtual self-paced training required for position Ability to read, write, and follow verbal and written instructions in English
Date Posted: 2024-11-11
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