Front Desk & Reception Volunteer

Save to Favorites

Front desk and reception volunteers are the first of many friendly faces families and visitors see when they come to our House. A front desk/reception volunteer combines altruism with detailed organizational skills. You will greet visitors, support guests with details about the House programs (such as mealtimes), give tours, answer phones, schedule activities, accept deliveries/donations, greet donors, provide and help keep our great room tidy and welcoming. You may also assist with special projects including toy/clothing distributions, building welcome bags for guests, data entry, mailings and filing, and other administrative tasks.

This is a great volunteer opportunity to do with a friend. Many shifts have openings for two volunteers!

With our front doors closed to daily visitors due to COVID-19 restrictions, having volunteer shifts filled at the front desk to help guests navigate new processes is more important than ever!

Key Responsibilities:

• Provide support to the House guest services staff. This position combines guest services with administrative assistant duties.
• Complete administrative assignments with a focus on quality and timeliness.
• Demonstrate excellent service while interacting with guests, visitors, donors, staff, volunteers, etc. over the phone (answer phones, transfer calls, take accurate messages) and in person.
• Be the information "go to person" for donors, guests, and volunteers about the House activities and operations.
• Bring your cheerful and helpful approach to your assignments to create a warm, supportive environment for all who live, work, and visit the House.

Qualifications:

• Excellent interpersonal skills with the ability to easily work with a diverse population.
• Demonstrate poise, tact, diplomacy and empathy when working with guests and visitors.
• Proven clerical experience answering phones, photocopying, faxing, scanning, and filing.
• Proficient with computer applications and databases (e.g., MS Office; Internet searches).
• Excellent verbal and written communication skills including vocabulary, grammar and spelling.
• Self-starter able to work with minimal supervision, and as an integral team member.
• Detail-oriented with strong organizational skills.
• Ability to prioritize and manage multiple, competing tasks and requests.
• Enthusiastic with a willingness to learn.
• Able to lift up to 25 lbs (accommodations made for those who cannot lift).