An Ombudsman visits residents of area nursing homes every week to hear their concerns. The ombudsman helps to promote the belief that each person has the right to a quality life, and that this right should be protected.
S/he works closely with the Program Director to receive and investigate complaints, in confidence, on behalf of residents, their families and other interested parties. Ombudsmen also provide information and referral to connect people with avaliable long term care and community resources.
This is a federally sponsored program through the Older American's Act under the supervision of the State Ombudsman in Boston. Orientation and training by the State Office in the local area is provided. Ongoing training, supervision and support are provided by the Program Director.
4 Valley Mill Road, Holyoke, MA 01040, US
To preserve the dignity, independence and quality of life of elders and disabled persons desiring to remain within their own community.
WestMass ElderCare is an Aging Services Access Point and an Area Agency on Aging. WestMass ElderCare offers a diversity of programs and services to preserve independence and the family network. We are here to meet the individual needs of the elder at the different stges along the continuum of care, ranging from informational services to inhome support, to crisis prevention and nursing home advocacy.
4 Valley Mill RoadHolyoke, MA 01040
July 15, 2024
