UNM Hospital Family Room Volunteers Needed

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Ronald McDonald House Family Room
A Place of Respite inside UNM Children's Hospital

The Ronald McDonald House Family Room is located on the 6th Floor of the UNM Children's Hospital in the Child Life Center. The Family Room provides a "home away from home" within the hospital to families with ill or injured children receiving medical treatment at UNMH.

This is a wonderful opportunity for college students who need some down time to study and give back at same time. Volunteers help with welcoming and registering families, maintaining supplies, and overseeing laundry and computer schedule.

Ronald McDonald House Family Room
A Place of Respite inside UNM Children's Hospital

The Ronald McDonald House Family Room is located on the 6th Floor of the UNM Children's Hospital in the Child Life Center. The Family Room provides a "home away from home" within the hospital to families with ill or injured children receiving medical treatment at UNMH.

Volunteers must be 18 or over. This is a wonderful opportunity for college students who need some down time to study and give back at same time. Volunteers help with welcoming and registering families, maintaining supplies, and overseeing laundry and computer schedule.

MAJOR OBJECTIVE

UNMH Family Room volunteers will serve as a representative of RMHC-NM while lending comfort to families using the room. You will manage a respite space for family members providing direct care to their child on any pediatric floor in the hospital.

QUALIFICATIONS

• Personable, patient, flexible and a good communicator.
• Resourceful and able to work independently.
• Volunteers must be 18 years or older
• Serves as an ambassador for the RMHC-NM, appropriately communicating the mission and purpose of the organization.
• Respect the privacy and the confidentiality of all guests and agency information.
• Maintain positive and cooperative relationships with all staff, families, donors and stakeholders
• Past experience with receptionist duties a plus
• Has a UNMH volunteer badge

RESPONSIBILITIES

• Greet families and hospital staff
• Register new families and provide a tour of the Family Room
• Answer the phone
• Keep front desk clean and free of clutter
• Stock food in kitchen
• Maintain laundry and computer sign in sheet
• Clean and organize the room
• Track visitors as they use the room
• Monitor laundry room

VOLUNTEER RESTRICTIONS:

• No volunteer is to be involved in direct patient treatment or medical procedures.

ORIENTATION/TRAINING

All volunteers are required to attend UNM Hospital volunteer orientation, submit to UNMH background check and be issued a volunteer security badge.

Volunteers will complete two shadow dates of 3 hours with a veteran volunteer prior to their first shift.

Volunteers will be required to attend any training or meeting pertaining to their position during their time at the Family Room.

TIME AND PLACE

Monday - Friday shifts run: 9am-12pm, 1-3:30pm, 3:30-5:30pm

Saturday and Sunday shifts run: 9am-12pm, 12pm-3pm

Shift times vary and will be arranged with the Volunteer Programs Manager. Time and dates TBD based on the needs of the Family Room and volunteer.

All volunteer service in this position will take place in the Ronald McDonald Family Room located at UNMH.

COMMITMENT

• A six-month commitment is required to volunteer with this program unless otherwise arranged with the Volunteer Manager.
• The volunteer’s commitment time begins on the date of their first shift, not during shadowing.
• After the second shadow date, the volunteer and the Volunteer Manager will assess the placement and the commitment.
• Volunteer time will not exceed 15 hours per week.

ON-THE-JOB-SUPERVISION

This position will be supervised by the Volunteer Programs Manager with additional support by Child Life Staff at UNM Children’s Hospital.

BENEFITS

If you itemize your federal taxes, you might be able to deduct your mileage for trips to and from the House. Be sure to check the IRS guidelines before filing.

This volunteer position offers direct family contact and an opportunity to make a constructive contribution to the well-being of families with children in medical treatment. Food is available in the hospital cafeteria.

Please contact us to learn more about shift availability and the on-boarding process.

Please contact us to learn more about shift availability and the on-boarding process.