Clinic Receptionist

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Position Title: Clinic Receptionist Volunteer

Overview: Our free clinic is seeking a friendly, organized, and reliable volunteer to serve as a Clinic Receptionist. As a key member of our front desk team, you will play a vital role in welcoming patients, managing appointments, and ensuring smooth clinic operations. This is an excellent opportunity to make a positive impact in the community and gain valuable experience in a healthcare setting.

Key Responsibilities:

• Patient Greeting and Registration: Warmly welcome patients as they arrive, ensuring they are checked in promptly and accurately. Assist with completing any necessary paperwork.

• Appointment Scheduling: Help manage patient appointments by scheduling, rescheduling, and confirming visits. Ensure that all necessary information is recorded accurately in the clinic’s system.

• Phone Management: Answer incoming calls, direct them to appropriate staff members, and take messages when necessary. Provide basic information about clinic services and operating hours.

• Maintain Front Desk Organization: Keep the reception area tidy, stocked with forms, and organized. Ensure all necessary patient information is updated and filed correctly.

• Assisting with Patient Flow: Direct patients to waiting areas and inform staff of patient arrivals. Support the medical team in ensuring a smooth and efficient patient flow throughout the day.

• Confidentiality: Maintain patient confidentiality at all times and follow HIPAA guidelines in all interactions.

• General Administrative Support: Assist with miscellaneous administrative tasks, such as sorting mail, managing supplies, or data entry, as needed.

Qualifications:

• Strong communication and interpersonal skills
• Ability to maintain a positive, professional, and compassionate demeanor
• Organizational skills and attention to detail
• Basic computer proficiency, knowledge of AthenaNet and Eaglesoft is a plus, but not required.
• Ability to handle sensitive information with discretion and respect
• Previous experience in a healthcare setting is a plus, but not required

Time Commitment: Available shifts can vary, typically they are M/T/TH, 8 AM - 1PM.
Benefits: This volunteer position provides an opportunity to contribute to a meaningful cause while gaining experience in a healthcare environment. Volunteers will receive support and training.

How to Apply: Please contact us at volunteercoordinator@bghealthcare.org or submit an application through Volunteer Match. We look forward to having you join our team!