UX Research Lead

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UX Research Lead - Job Description
Position Overview
Title: UX Research Lead
Department: Product
Reports To: Director of User Experience
Classification: Volunteer
HOT POSITION: We are looking to fill this position immediately.
Please read before you apply: This is a pro-bono (unpaid opportunity). Our volunteer recruiters
screen all applications using their own time, so please apply only if this is a suitable position for
you.
Would you like to change the world and be part of an exciting media start-up focused on
enabling communities and putting the "social" back into social media? As our UX Research
Lead, you will play a pivotal role in shaping our understanding of user needs and driving
data-informed decisions across mobile and web experiences.
Position Summary
The UX Research Lead will be responsible for guiding the research strategy, managing a team
of UX Researchers, and collaborating with design, product, and development teams to integrate
user insights into every stage of the design process. This role will require a strategic thinker with
strong research expertise and the ability to translate qualitative and quantitative data into
actionable design insights.
Key Responsibilities:
1. Develop and lead the user research strategy to support product design and
development, ensuring alignment with overall product goals.
2. Manage and mentor a team of UX Researchers, guiding research methodologies
and best practices.
3. Plan and conduct end-to-end research studies, including user interviews,
usability testing, surveys, and other methods to uncover user needs and preferences.
4. Collaborate closely with the Lead UX Strategy & Content Designer to integrate
research insights into UX and content strategies.
5. Synthesize findings into actionable insights and present recommendations to
stakeholders, including product managers, designers, and developers.
6. Establish and maintain a research repository, documenting user insights and
findings for reference across teams.
7. Keep up with industry trends, research methodologies, and tools, continuously
improving the team’s research practices.
Qualifications:

* 5+ years of experience in UX research, with a strong portfolio showcasing
research impact on product design.
* Proficiency in a wide range of research methods, both qualitative and
quantitative.
* Experience managing and mentoring a team of researchers, with a track record
of fostering collaboration and growth.
* Strong ability to synthesize complex data into clear, actionable insights.
* Excellent communication skills, with the ability to present findings to both
technical and non-technical audiences.
* Familiarity with research and collaboration tools (e.g., Figma, UserTesting,
Qualtrics).
* Passion for civic engagement and social impact.
* Experience working in startups or non-profit organizations is a plus.
Time Commitment:
Minimum of 12 hours per week, with flexibility around project timelines.
Benefits:
* An opportunity to make a meaningful impact on civic engagement and social
change.
* A collaborative and inclusive work environment with a passionate team.
* Flexible, remote working arrangements.
* Professional growth and development opportunities, including leadership
experience.
* After 6 months of service, eligibility for a letter of recommendation and
recognition for outstanding contributions.