Intensive Case Management Intern (BSW/MSW)

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SCOPE OF WORK for BSW/ MSW Interns: An ICM Intern works closely with the Intensive
Case Management (ICM) caseworker to address barriers to health and wellness for refugee and
displaced clients with severe physical or mental health conditions, the elderly, LGBTQ+ clients,
single-headed households, and victims of sexual assault and gender-based violence enrolled in
the Intensive Case Management (ICM) or Supplemental Case Management (SCM) programs.
ICM Interns will be responsible for checking in on the well-being of clients, providing
comprehensive support when needed, and building clients’ self-sufficiency.
RESPONSIBILITIES:
* Assist with client check-ins in person, over the phone or through camera (as preferred by
the client).
* Develop individualized plans with detailed action steps based on client needs.
* Evaluate clients on progress on individualized plans during benchmark periods.
* Assist in scheduling client health and social service appointments and coordinating
transportation as needed.
* Coordinate with service providers and make referrals as needed.
* Accompany clients to in-person appointments as needed.
* Educate clients on the U.S. healthcare and benefits systems.
* Explore community resources and connect with outside organizations.
* Keep thorough and accurate case file documentation in IRC’s database.
* Keep all digital files up to date and create new digital client files as needed.
* Communicate client concerns and potential challenges to ICM caseworkers.
LEARNING OBJECTIVES:
1. Deliver services to clients in accordance with NASW guidelines and objectives
articulated in the intern’s learning contract.
2. Acquire a thorough understanding of the U.S refugee resettlement process and services
available to clients resettled by the IRC within the context of a social work internship.
3. Develop essential skills in identifying clients' needs, efficiently coordinating medical care,
social services support, and establishing connections to vital supportive services within
the community.
4. Hone expertise in conducting wellness assessments at designated intervals post ICM/
SCM enrollment, and maintaining comprehensive case file documentation of all direct
services rendered.

REQUIREMENTS:
* Qualifications include:

• Presently enrolled in a Bachelor of Social Work (BSW) or Master of Social
  Work (MSW), or having recently attained a BSW or MSW degree.
• Previous experience and/ or a strong interest in working with refugees and
  immigrants.
• Bilingual proficiency in one of the following languages for
  interpretation/translation purposes: Haitian/ Creole, French, Spanish, Dari,
  Pashto, or Arabic.
• Commitment to fulfilling a minimum of 15 hours or the maximum number of
  stipulated as outlined by school’s field manual.
• Commitment to participating in a hybrid work environment with availability for in-
  person work on Wednesdays (in-person requirement can be amended as
  needed).

Skills:

• Excellent communication and interpersonal skills.
• Flexibility and reliability to meet the diverse needs of client needs.
• Proficiency in digital literacy, including knowledge of databases and computer
  programs such as Microsoft Office applications (Word, Excel, Outlook).
• Willingness to use IRC-provided laptops for all tasks and adhere to IRC
  acceptable use policies.