Phone Support

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Location: Remote
Hours: 1 day per week, 4 hours (flexible)

Overview:
We are seeking a reliable and personable Volunteer Phone Support Assistant to help manage incoming calls one day a week. We will also need someone to make outgoroing calls. As the first point of contact, you will play a vital role in assisting callers with general inquiries, providing basic information about our services, and directing calls to the appropriate team members.

Key Responsibilities:

Answer and direct phone calls in a professional manner.
Provide callers with general information about our services.
Record and pass along messages accurately when appropriate.
Offer friendly support and answer basic inquiries.
Requirements:

Strong communication skills and a pleasant phone manner.
Basic knowledge of our organization’s services (will be provided during orientation).
Ability to take accurate messages and follow up if needed.
Prior experience in customer service is a plus but not required.
Benefits:

Contribute to a meaningful cause and gain experience in phone support.
Join a supportive team and build valuable customer service skills.
Volunteer hours may count toward community service or internship requirements.