RMH Pasadena Front Desk Volunteer

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General Description:
As a Front Desk Volunteer at Ronald McDonald House Pasadena, you will play a vital role in creating a welcoming and supportive environment for families with critically ill children. This volunteer position is essential to maintaining the warm, caring atmosphere of the house, where families can find comfort and support during a difficult time. Your primary responsibilities will focus on assisting with front desk duties, answering phones, and supporting our families with their needs.

Key Responsibilities:

• Answering Phones: Serve as the first point of contact by answering phone calls promptly, directing calls to the appropriate staff, and addressing inquiries from families, donors, and community members.
• Supporting Families: Assist families with check-in and check-out processes, provide them with important information about the House’s services, and respond to their needs during their stay with care and compassion.
• Administrative Support: Help with light administrative tasks such as assisting with special projects, mailings, data entry, and maintaining an organized front desk area.
• Inventory and Supplies: Help maintain stock of supplies, organize materials for families, and keep Room Ready Bags up to date.

Skills and Qualifications:

• Excellent communication skills and ability to interact warmly with families, staff, and visitors.
• Ability to handle phone calls with professionalism and redirect calls to the appropriate person or department.
• Strong organizational skills and attention to detail in managing administrative tasks.
• Ability to work effectively in a team with staff and other volunteers.
• Compassionate, supportive, and sensitive to the needs of families going through challenging times.

Requirements:

• Complete a Volunteer Orientation and on-site training.
• Be at least 21 years old.
• Commit to a minimum of 4 hours per week (Monday through Friday Only).
• Sign a Volunteer Service Agreement and complete a Volunteer Application.

Time Commitment:
Minimum of 4 hours per week. Shifts of priority during normal business hours (8 AM to 4PM) and can be coordinated with the Operations Director based on availability.

This is a wonderful opportunity for compassionate individuals who are dedicated to making a difference in the lives of families facing medical challenges. Your presence and support as a Front Desk Volunteer will directly impact the comfort and care provided to families staying at the Ronald McDonald House Pasadena.