Workshop/Event Support Volunteer

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Description of role: Community Tech Network hosts 3-4 monthly workshops at partner locations in San Francisco, where older adult learners gain computer skills. We are seeking volunteers to help with setting up and supporting learners during these workshops.

Primary Responsibilities:

Workshop support

• Answer basic technology questions from older adults about iOS, Android, MacOS, and/or Windows platforms.

• Guide older adults through basic technology prompts such as setting up and creating an Apple ID or answering questions about photo and file management.

• Assist learners when they receive free device with lesson

Facilitate/ support Premade Technology Workshops

• Teach older adults lessons based on pre-made technology curricula

• Support older adults in following a lesson led by an instructor.

• Clarify and answer questions about the lesson that arise from older adult learners.

Secondary Responsibilities

Workshop event support

• Sign participants in recording client first and last names for program reporting

• When needed, record client demographic information to support program reporting.

• Assist with taking and providing photos taken during the workshop.

• Ensure devices are properly set up at device distribution events, and that learners understand how to use their device after setup.

Skills and experience

• Must be able to support older adults with basic technology skills in iOS, Android, MacOS and Windows.

• Must be able to stand, sit, and move at regular intervals indoors

• Must be able to support older adults fluently in English

• Bilingual capacity in Spanish, and Cantonese is a plus.

• Strong written and verbal communication skills.

Time commitment:

Each workshop runs for about 2 hours and we anticipate holding these events three to four times per month. Workshop volunteers can choose which events to support, but we ask that they stay for the entire duration of the event

Types of events you will support

• Tech support drop-in hours

• Volunteers support learners that come into an event with basic technology questions, such as using an email address, utilizing social media such as WhatsApp, etc.

• Device distribution events

• Volunteers support learners that receive a device for free and go through a lesson.

• In-person/virtual workshops

• Volunteers either teach a pre-made lesson, or support an instructor teaching a pre-made lesson to ensure learner comprehension.

We are excited to meet you! If you would like to be our newest volunteer please apply online at communitytechnetwork.org/volunteer or reach out to Josh Chan, josh@communitytechnetwork.org.

This is also a great opportunity for groups!