Technical Support Manager

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DEPARTMENT:Executive

ROLE TITLE:Technical Support

REPORTS TO: CEO

LOCATION: Various Sites in Olympia, Washington State

LEVEL/SALARY: Volunteer

DESIRED HOURS: Monday through Saturday, 10am-2pm PST

ORGANIZATION DESCRIPTION: C.A.R.E. Wellness Center & Services

C.A.R.E. Wellness Center is a 501(c)3 nonprofit charity with a mission of providing a safe farm stay, holistic retreat, and wellness programs for BIPOC community and allies for equality. Its programs are focused on persons of color and work with vulnerable populations such as BIPOC with justice-involvement, foster youth, and those suffering mental health challenges. The person in this role must be sensitive to these populations and center their duties on wellness.

Our Mission is to provide a safe farm stay, holistic retreat, and wellness programs for black, indigenous, people of color and allies, to recover from Post-Traumatic Slave Syndrome via Spirituality, Agro-Tourism, and Racial Justice.

Our Vision is Connectivity: to Nature; to God; and to Self. Our goal of acquiring farmland is to establish a safe spiritual retreat for people of color to escape constant trauma and begin repairing their fractured foundation and realize self-actualization. Our programs are a research community project with a goal of empowering others to heal from PTSS.

The Founder, Chair, and CEO is a woman of color, Pansexual, and person with disabilities fully committed to the growth of both C.A.R.E. Wellness Center (nonprofit) and C.A.R.E. Family Services, LLC (for-profit), also doing direct services for children and youth. We highly encourage an ethical, organized, and ambitious student or seasoned professional to help support the foundation of this new and unique nonprofit for the community. This is a home-based office welcoming volunteers, guests, and visitors for meetings while fundraising for farmland to headquarter wellness programs.

JOB SUMMARY:

The Technical Support Manager is a critical role at C.A.R.E. Wellness Center & Services, providing essential technical assistance and support related to computer systems, hardware, and software. This role is responsible formanaging the Information Technology team, responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. There is also a need to provide technical support at virtual and in-person events requiring video, audio, and/or graphic presentation.

ROLE DESCRIPTION:

As a Technical Support Specialist, you will be the first point of contact for staff experiencing technical difficulties. This position requires a detail-oriented and technically skilled individual who can communicate effectively with non-technical team members and ensure the smooth functioning of our IT systems.

RESPONSIBILITIES:

• Identifying hardware and software solutions.

• Troubleshooting technical issues and diagnosing faults.

• Resolving network issues and connectivity problems.

• Installing and configuring hardware and software.

• Providing timely and accurate feedback to staff inquiries.

• Guiding users through steps to resolve technical problems.

• Following up with clients to ensure the issue has been resolved.

• Replacing or repairing the necessary parts as needed.

• Supporting the roll-out of new applications and systems.

• Providing support in the form of procedural documentation.

• Managing multiple cases at one time.

• Testing and evaluating new technologies.

• Conducting electrical safety checks on equipment.

ESSENTIAL FUNCTIONS:

- Types 35+ WPM

- Excellent oral, text and written skills

- Maintain a detailed record of all technical support cases and resolutions.

- Keep all departments informed of events, partnership opportunities, and funding opportunities through regular updates.

- Process participant leads and maintains an organized database of contacts and interactions.

- Collaborate with other departments to ensure technical needs are met and support is provided for events and activities.

- Ensure seamless communication between all organization teams and partners.

PROGRAMS USED:

- Microsoft Suite

- Notion

- Slack/Yodel

WORK CONDITIONS & PHYSICAL REQUIREMENTS:

Technical Supportworks at various off-site locations and remotely with some scheduled time in office, meeting and event settings during quarter sessions for programs, with minimal bending, stooping, sitting, and kneeling. May requirelong periods of standing. Exposure to animals, plants, perfume/incense, and nuts. May require infrequent lifting up to 50 lbs. May require some local travel.

QUALIFICATIONS:

• Degree in Computer Science, Information Technology, or related field.

• Certification in Microsoft, Linux, or Cisco is advantageous.

• Prior experience in tech support, desktop support, or a similar role.

• Proficiency in Windows/Linux/Mac OS.

• Experience with remote desktop applications and help desk software.

• Excellent problem-solving skills and attention to detail.

• Strong interpersonal skills and the ability to communicate technical information effectively.

C.A.R.E. Wellness Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all stakeholders.

NEXT STEPS: Please Apply HERE! https://forms.office.com/r/xZCqsTh7Sm