Communications Coordinator

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Position Summary:
The Communications Coordinator will play a vital role in supporting Cat Rescue Team by answering calls and emails from the community. This volunteer position is ideal for someone who is passionate about animal welfare and enjoys interacting with people. The coordinator will help provide information, respond to inquiries, and assist in promoting our mission.

Essential Duties and Responsibilities:

• Respond to Inquiries: Respond to inquiries from the public about community cats, including questions about care, TNR (Trap-Neuter-Return), and local resources. Provide information on best practices for cat care, TNR benefits, and local ordinances regarding community cats.
• Record Keeping: Maintain detailed records of all calls, including caller information, inquiries, and any follow-up actions required.
• Maintain Hotline Resources: Regularly update and organize resources, including FAQs, guides, and referral lists for quick access during calls.
• Promote Events: Share information about upcoming events, fundraisers, and volunteer opportunities with callers and email correspondents.
• Foster Relationships: Build rapport with community members, potential adopters, and other volunteers to encourage engagement and support for our mission.
• Collaborate with Team: Work closely with other team members to address inquiries that require additional information or coordination.

Requirements:

• Passion for Animal Welfare: A genuine love for cats and commitment to promoting their well-being.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and empathetically.
• Organizational Skills: Ability to manage multiple inquiries efficiently and maintain accurate records.
• Tech Savvy: Proficient in using email, phone systems, and basic computer applications (e.g., spreadsheets, databases).
• Availability: Flexible schedule with a commitment of at least 4 hours per week, with the possibility of evening or weekend shifts.
• Team Player: Willingness to collaborate with fellow volunteers and staff to achieve organizational goals.

By joining our team as a Communications Coordinator, you will help make a difference in the lives of cats in need and connect them with loving forever homes!