Adoption Counselor

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Title: Adoption Counselor

Department and/or Team: Adoptions

Reports to: Adoption Director

Works with: Will correspond with potential adoptive families, other adoption team volunteers, foster families, foster team volunteers, vets, & landlords/apartment complex leasing offices on a regular basis. Correspondence with alumni team volunteers on a semi-regular basis will be required. Correspondence with other team volunteers will take place as needed.

Description of Role: This volunteer will see adoption applications through from initial review to finalization.

Primary Responsibilities:

• Reviewing adoption applications for approval.

• Confirming receipt of application and moving applicant’s status through ShelterLuv process within 48 hours of receipt.

• Performing landlord (LL) & vet checks.

• Sending complete approval/meet and greet email to potential applicant and foster family.

• Ensuring that fosters and applicants get into contact and are proceeding with process.

• Following up with adopter after the home visit takes place.

• Submitting contracts to applicants via ShelterLuv.

• Sending final "Congrats" email to adopter, foster, adopt team, & marketing team.

Skills/Qualifications Needed:

• Regular phone access and proficiency with use of email (Gmail will be utilized).

• Ability to work virtually (phone, email) on a regular basis.

• Excellent oral and written communication skills, ability to maintain professional level correspondence at all times.

• Strong sense of organization.

• Record-keeping skills.

• Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare

Time Commitment: Approximately 3-5 hours per week.