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SNAP Call Center Support Volunteer
ORGANIZATION: Food Bank For New York City
This opportunity is provided by VolunteerMatch's partner.
Please visit the new page to apply.
Please visit the new page to apply.
The Supplemental Nutrition Assistance Program (SNAP) provides food benefits to low-income families to supplement their grocery budget so they can afford nutritious food essential to health and well-being.
We are seeking bilingualSNAP Call Center Volunteers to work alongside Food Bank’s team of SNAP experts toassist community members in overcoming the hassle in the SNAP application and recertification process.
Role Details:
- All shifts will be supervised by a Food Bank staff member
- Answering SNAP client calls and logging client voicemails and emails
- Conducting SNAP application pre-screening and reviewing client documentation
- Supporting general SNAP Call Center admin tasks
Qualifications:
- Must be bilingualin at least one of the following languages: Spanish, Chinese, Russian, Korean, Haitian Creole or Arabic
- Excellent customer service and communication skills, strong attention to detail, basic computer literacy and data entry skills
- Compassionate, patient, and sensitive to the needs of people experiencing food insecurity
- Complete a 2-part virtual training on SNAP and our Call Center technology with Food Bank staff before the first shift
Schedule:
- Volunteer shifts will take place on weekdaysin-person at Food Bank’s Community Kitchen & Pantry, located at 252 W. 116th St., NY, NY 10026
- Volunteers must commit for to a minimum of 3 hours each week for at least a 2-month period
Next Steps:
Interested volunteers must apply on Food Bank's Volunteer Portal: https://volunteer.foodbanknyc.org/opportunity/a0CQh00001wwVhj/snap-call-center-support
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About Food Bank For New York City
Location:
39 Broadway, Floor 10, New York, NY 10006, US
Mission Statement
We empower every New Yorker to achieve food security for good.
Description
Driven by our mission to empower every New Yorker to achieve food security for good, we harness the collective power of our network of food providers, partners, and volunteers to activate the right resources, supports, and expertise across the five boroughs. Our work with more than 800 soup kitchens, food pantries, and campus partners provides immediate and reliable access to food and nutrition education, while our economic empowerment programs give people the tools and know-how to improve their financial wellness. Community by community, we work together to make progress on a more hopeful, dignified, and equitable future for all. To learn more about our impact or get involved, visit foodbanknyc.org.
CAUSE AREAS
Community,
Hunger
WHEN
We'll work with your schedule.
WHERE
252 West 116th StreetNew York, NY 10026
DATE POSTED
September 11, 2024
SKILLS
- Customer Service
- Data Entry
- Basic Computer Skills
GOOD FOR
- People 55+
REQUIREMENTS
- Must be at least 18
- Orientation or Training
- Volunteers must commit for to a minimum of 3 hours each week for at least a 2-month period
- - Must be bilingual in at least one of the following languages: Spanish, Chinese, Russian, Korean, Haitian Creole or Arabic Must complete a 2-part virtual training on SNAP and our Call Center technology with Food Bank staff before the first shift