Website Support

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Position Title: Website Support Volunteer
Organization: Community Hero Action Group
Location: Philadelphia, PA (Remote opportunities available)
Reports to: IT Manager / Web Coordinator

Must live in US.

Position Overview:
Community Hero Action Group is seeking a dedicated Website Support Volunteer to assist with maintaining and enhancing our organization's website, communityheropa.org. This role is crucial in ensuring that our site remains up-to-date, functional, and user-friendly. The Website Support Volunteer will work closely with our IT Manager and Web Coordinator to provide technical support, update content, and troubleshoot issues.

Key Responsibilities:
Content Updates: Assist with updating website content, including text, images, and multimedia. Ensure that information is current, accurate, and aligns with the organization’s goals.
Technical Support: Provide troubleshooting support for website issues, including broken links, loading errors, and other technical problems. Work with our IT team to resolve issues efficiently.
Website Monitoring: Regularly monitor website performance, including page load times, security issues, and user experience. Report any problems or areas for improvement.
User Experience: Assist in optimizing the website’s user interface and user experience to ensure it is accessible and easy to navigate for all users.

Backup & Maintenance: Help with regular website backups, updates to plugins or themes, and overall site maintenance to ensure reliability and security.

Analytics: Assist with tracking and analyzing website traffic and user behavior using tools like Google Analytics. Provide insights and recommendations based on data.

Content Management: Support in managing website content through a content management system (CMS) like WordPress, including creating and editing pages, posts, and other elements.

Qualifications:
Technical Skills: Basic knowledge of website maintenance and troubleshooting. Familiarity with content management systems (e.g., WordPress) and web development languages (e.g., HTML, CSS) is a plus.

Attention to Detail: Strong attention to detail with the ability to identify and resolve technical issues and ensure content accuracy.

Communication: Good communication skills for coordinating with the IT Manager and Web Coordinator. Ability to clearly document and report issues and solutions.

Problem-Solving: Strong problem-solving skills with a proactive approach to identifying and addressing website issues.

Experience: Previous experience in website support, IT, or related fields is a plus but not required.

Time Commitment:
Flexible hours, approximately 2 hours per week. Tasks can be completed remotely, but occasional virtual meetings may be required.

Benefits:
Gain Experience: Develop practical skills in website maintenance and support.

• Professional Development: Opportunity to work with a nonprofit organization and gain experience in IT and web management.
• Impact: Contribute to the success of an organization dedicated to improving community health and engagement.
• Recognition: Receive acknowledgment for your contributions and the opportunity for a letter of recommendation.