Benefits Navigation Intern

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RESPONSIBILITIES:
▪ In coordination with Healthcare Benefit Navigators, support screening and enrollment
activities for benefit programs such as Medicaid, NYC Care, SNAP, WIC, FairFares,
Child Care Vouchers, IDNYC, etc.; accompanying clients to related public benefits
appointments as needed for support
▪ Sort and review public benefits related mail; contacting clients to share relevant
updates
▪ Assist in scheduling client medical and dental appointments as needed
▪ In collaboration with the Healthcare Benefits Navigators and other team members,
develop relevant educational materials to support client access, knowledge and
navigation of public benefits systems; delivery of workshops to clients as needed
▪ Collaborate with other Health & Wellness Department interns on the
development/updating of a Community Resources Guide through desk review and
outreach activities
▪ Keep thorough and accurate case file documentation in Program folders and related
excel spreadsheets
▪ Keep all digital files up to date and create new digital client files as needed
▪ Communicate client concerns and potential challenges to Healthcare Benefits
Navigators/Health & Wellness Department Manager

LEARNING OBJECTIVES:
▪ Gain experience with the U.S refugee resettlement process and services available to
clients specifically in/ around New York City.
▪ Gain experience in identifying clients' needs to appropriately coordinate medical care
and connect them to necessary supportive services within the community.
▪ Gain experience with conducting wellness assessments 6 months and 12 months after
ICM enrollment and keeping thorough and accurate case file documentation of all
direct services provided to clients.
▪ Develop skills in creation and delivery of workshops addressing client housing,
employment and resource benefits navigation