Social Services Volunteer (French and/or Arabic Speaking)

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Position Overview

The Center for the Integration and Advancement of New Americans (CIANA) Case Management team provides job assistance, housing assistance, and public benefits application support, as well as referrals to other community and public resources. Our Case Management team is looking for highly personable, persistent, and detail-oriented Case Management Volunteers to assist our Case Managers with client services.

About CIANA

The Center for the Integration & Advancement of New Americans, Inc. (CIANA) is a social services organization that works to integrate new immigrants from the Middle East, North Africa, South Asia, and Latin America into the socioeconomic and civic life of American society while maintaining pride in their cultural heritage.

Key Responsibilities

• Schedule and confirm new appointments with clients

• Facilitate correspondence between CIANA, clients, and outside agencies

• Complete general intake forms for new clients

• Assist with case working appointments and aid in interpretation for French and/or Arabic speaking clients

• Maintain and organize case management spreadsheets, database, and digital files

• Organize and maintaining up-to-date digital files

• Attend virtual trainings and coalition meetings with Case Manager and/or clients

Qualifications

• This volunteer position is for undergraduate students (with at least two years completed) or graduate students

• Proficiency in French and/or Arabic

• Experience in one or more of the following:

• Phone-banking

• Research

• Organization and filing

• Counseling or customer service

• Microsoft Office and Google Suite, especially Excel/Sheets

• Knowledge of public benefits

Location

36-12 34th Avenue, 2nd Floor

Astoria, NY 11106

Time Commitment

• Regular schedule required

• 15-20 hours a week during CIANA office hours (Monday-Friday, 10AM - 6PM)

Compensation

Unpaid, but may be completed for academic credit.

Training/Support Provided

Volunteers will undergo orientation and training from CIANA staff.

Apply

To apply, please send your resume and cover letter to recruitment@cianainc.org.