Client Engagement Chair

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The Client Engagement Chair leads the Counselor team that is responsible for helping ECHO meet the first step of assisting neighbors in need - determining individual eligibly for ECHO support and the nature of that support. To ensure ECHO is effectively determining eligibility and the nature of support for neighbors in need, the Client Engagement Chair has the following responsibilities: * Recruit and train new counselors. * Update current Counselors and Assistant Counselors on changes in guidance and ECHO procedures. * Coordinate with other ECHO teams that provide assistance to clients - Food, Clothing, Housewares, etc. - to ensure sufficient stocks of in-kind donations to meet client needs/demand. * Coordinate with other ECHO teams - IT, ADMIN - to ensure the efficiency of Counselor processes/procedures for determining client eligibility and need. * Ensure that assistance is provided to clients in accordance with ECHO Mission, Vision and Values statements. The Chair of the Counselor Team should have at least five years experience in a similar environment, preferably as a Counselor, Case Worker or comparable role, strong leadership skills, and an appreciation of the dynamics of an all-volunteer organization.