Red Cross Front Desk Admin/Ambassador

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ORGANIZATION: American Red Cross - Illinois Region

• 4 people are interested

• Provide general information to staff, volunteers, clients, and the public about the American Red Cross and its programs
• Greet visitors entering the building who need direction and provide support or assistance
• Provide support in answering phones, provide information, take messages, or transfer call

Also,

• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
• Manage donor flow and direct donors to Check-In
• Model excellent customer service behaviors.
• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
• Learn and share the Red Cross story, including the mission, vision, and values
• Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact (Right Type Mix)
• Check Post Donation Info and time
• Set up and maintain cleanliness in Reception and Hospitality Areas
• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.
• Check that donor has their post-donation information before leaving the drive
• Report possible adverse post-donation physical reactions to the collections staff. Protect donors from injury during adverse reactions (if able without hurting self)
• May be asked to sanitize/disinfect donor areas and beds
• May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed
• Encourage donors to download Donor App, use RapidPass