Head of IT (Remote)

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African Development Choices (ADC) is a UK-based Social Enterprise on a mission to reduce poverty by empowering communities to make more informed choices in the management of public resources.

ADC’s purpose is to enable communities to independently meet their needs for essential services, such as clean water and safe sanitation and improve lives in Africa.

At ADC we encourage a working culture of seeking and giving input, showing and taking initiative, and commitment to the organisation and its purpose.

We now have an exciting opportunity for a volunteer Head of Information Technology (Remote) to join ADC.

Main purpose of job: To manage technology resources and IT volunteers to ensure that IT operations run smoothly.

Division: Operations

• Champion the adoption of Microsoft 365 platform and services as appropriate for the organisation.
• Manage the Microsoft 365 tenant and related technology and applications to provide a stable and secure online workspace.
• Champion the creation of policies around the proper use of Microsoft 365 services and support
• Monitor and communicate to stakeholders on the environment security, health, and performance of the services.
• Lead the gathering and analysis of business requirements for cross-functional projects around new service, application, and integration requirements.
• Identify service automation opportunities to streamline technology and business processes.
• Lead the design and implementation of SharePoint Modern Teams and Communication sites in line with the internal communication requirements and alongside Solutions Architect and Support Engineers.
• Manage all technology operations and the implementation of new IT processes and policies.
• Manage the IT team and provide direction, guidance and training to engineering and support services.
• Recruit additional IT volunteers when needed.
• Optimize business IT processes.
• Monitor IT efficiencies.
• Report on IT KPIs.
• Assessing, monitoring, and upgrading business systems and processes.
• Manage IT governance and security.
• Liaise with vendors and third-party providers.

• At least 8 years of experience managing an IT department
• Development and implementation of the IT strategy
• Continuous optimization of the IT organization
• Microsoft Azure and 365 Certifications or relevant experience
• Advanced Microsoft Azure and Office365 Administration experience
• Advanced SharePoint Administration experience
• Information Management Policies and Records Management experience
• In depth knowledge of Office 365 Security & Compliance Centre
• Incident Management, Problem Management and Change Management experience
• Project management experience
• Ability to actively take initiative and help set things up in a start-up environment.
• Ability to actively seek and give input in a collaborative team environment
• A committed team player with good communication skills
• Available to volunteer at least 7-10 hours a week

• Microsoft Power Platform Solution Architect
• Experience with Microsoft Dynamics and Power BI
• Microsoft Certified: Power Platform App Maker Associate
• Experience working in an early stage start-up and gone through a scaling phase
• Passion for the start-up life and comfortable in a role with a little ambiguity

This is a volunteer, remote and unpaid position with the following benefits:

• Professional learning and career development opportunities
• An opportunity to build on your work experience within your profession
• An opportunity to be part of a diverse team representing different parts of the world that is helping to deliver systemic social change in Africa
• An opportunity to help shape a start-up social enterprise
• We provide work reference

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Here at African Development Choices, we celebrate diversity, equity, and inclusion. Our teams are made up of people from all over the world and we welcome all applications. If you are disabled or have a long-term health condition, and you require any reasonable adjustments for your application with us, please let us know by contacting recruitment@africandevelopmentchoices.org.