988 Crisis Call Center Operator (AmeriCorps) FSABC

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**IN-PERSON AMERICORPS POSITION SERVING WITH A 988 CRISIS CALL CENTER**
Healthy Minds Alliance Mission: Healthy Minds Alliance is a community-based approach to the mental health crisis utilizing evidenced-based/ informed programs in diverse communities across the nation.

Purpose of Position: AmeriCorps Members will provide expanded support to meet challenges faced by local crisis call centers across the country as the National Suicide Prevention Lifeline shifts to the 3-digit number 988. Respond to calls from individuals in crisis and others who call the CONTACT Helpline, the National Suicide Prevention Lifeline and First Call for Help Information and Referral Line. Complete additional office-related administrative duties. Also, provide support for Housing Link.

Location: Family Service Association of Bucks County in Langhorne, PA

Responsibilities include:

• Participate in designated mental health evidence-based/ informed training
• Provide support in answering calls/ texts/ chats that come into local crisis call centers
• Build capacity to recruit other volunteers for the crisis call center
• Assist with onboarding and training of other volunteers
• Outreach to local community to educate on 988
• Market program through press releases, social media and informational sessions
• Provide performance measure data to Health360
• Assist with evaluation, building evidence around services provided
• Establish and foster relationships with community mental health agencies as partners and resources
• Serve as a resource to course participants on an ongoing basis
• Respect the privacy of colleagues and others, including the responsibility to protect personal information
• Advocate for mental health awareness whenever possible
• Grant writing to support mental health-focused activities
• Participate in AmeriCorps large service project
• Participate in monthly calls held nationally by Health360
• Assist host site with ongoing mental health community initiatives and regional events

Experience Preferred:

• Personal and/ or professional knowledge of mental health topics
• Understanding of mental health issues and resources
• Knowledge about mental health resources in her/his community and state
• Positive attitudes towards individuals with mental illnesses
• Enthusiasm for reducing the stigma and discrimination associated with mental illness and addiction disorders
• Bachelor’s Degree Required
• Crisis work experience preferred but not required

Details and Benefits include:

• Complete a 10-month service commitment, specific dates will be determined by the host site supervisor*
• Full-time AmeriCorps position - 1700 service hours - 40 hours per week; 5 holidays and 2.5 personal days
• Part-time AmeriCorps position - 900 service hours - 20 hours per week; 2 holidays and 1 personal day
• Full-time AmeriCorps members receive an $18,000 stipend for their service; Part-time AmeriCorps members receive a $9,000 stipend for their service - paid biweekly = 22 checks
• Education Award upon completion of service commitment ($6,895 after completion of 1700 service hours for Full-time members; $3,447 Education Award after completion of 900 service hours for Part-time members)
• Childcare assistance available for full-time AmeriCorps members
• Member assistance program

Shift Options

• Full-time: 2nd shift (4 pm - 12 am), in-person with the possibility of a hybrid option
• Part-time: 1st shift (8 am - 4 pm) in-person with the possibility of a hybrid option