Administrative Assistant (Rep Payee)

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Agate Housing and Services helps people experiencing homelessness with the mission of ending homelessness and hunger. The agency addresses a variety of issues surrounding homelessness, and one example is the Representative Payee Program, which currently helps 500 clients manage their finances. Each Payee acts as a receiver for a client’s Social Security Disability or Supplemental Security Income payments. These services ensure bills are paid, and that spending money is distributed on a routine basis. Social Security mails them correspondence regarding each client at various times of the year.

Agate is looking for an Administrative Assistant who can support their department by filing social security letters and client checks. This supports Representative Payees by keeping them organized and increasing their capacity to focus on their highest priorities. The Administrative Assistant would also help other departments with similar work if they were interested.

Primary Responsibilities:

• Helping file all letters received from Social Security

• Helping file all checks issued to client

• Helping with other administrative needs

Training and Confidentiality:

This individual will receive full training and orientation in their specific role, as well as a tour of the facility in which they will be working. They will be informed about our organization, services, and how their commitment impacts our work in the community. The Administrative Assistant can expect to be trainedhow to file correspondence letters and client checks. The Administrative Assistant will be exposed to personal information and will be required to pass a Department of Human Services background check (paid for by Agate).

Support and Supervision:

The Administrative Assistant’s on-site supervisor will be Kristi Mercer, one of the Representative Payees. The volunteer should direct their questions, comments, and concerns directly to Kristi. If at some point their on-site supervisor is unavailable, the volunteer can also reach out to other staff members within the department, like Anindita.

Scheduling:

• Weekly

• Flexible on hours

• Ideally 1-2 days per week

• Could be monthly with longer hours

• In-person

Location:

2309 Nicollet Ave, Minneapolis, MN, 55404

Requirements:

• Ability to alphabetize letters and file

• Ability to work independently and with a team

• Available during weekday office hours (E.g., 9:00AM - 5:00PM)

• Must pass a Department of Human Services background check (paid for by Agate)

Impact:

Staff in the Representative Payee department serve around 500 clients and are responsible for keeping track of all client files and information. Their highest priority is serving their clients, who often call frequently or come in during office hours, every day. It can be stressful and difficult to keep a current record of every Social Security correspondence and client’s check, while working directly with clients daily. The Administrative Assistant can help relieve stress by taking on this task of sorting and organizing. Thisfrees upPayees which canimprove the quality of their daily engagements and service delivery.

Contacts:

Noah Chan (he/him/his)

Volunteer Development and Internal Engagement Manager

Phone: 612-327-6389

noah.chan@agatemn.org