Virtual Volunteer- ACS

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ACS Virtual Volunteer

DEPARTMENT: ACS

LOCATION: Virtual/ Hybrid

SUPERVISOR: Volunteer Champion at Specified Clinic

HOURS: Flexible, 2- 3 hour shifts; Monday - Friday / 8am - 5pm

GENERAL SUMMARY:

Volunteers will support clinics and staff by helping reduce the No-Show Rate for clinics by contacting patients via telephone for appointment reminders, enrollment in MyHealth, reminders for appointments, follow up surveys, etc. Service could be completed virtually or in-person based on the needs and abilities of the clinic.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Communicate by telephone with patients of Harris Health System to remind of important clinic appointments and/or follow up calls.
• May also include assistance with enrollment into our electronic medical records system.
• May also include providing reminders such bringing a sample to an appointment or taking medication prior to appointment.
• Document information provided by patients, and keep records of phone call attempts.
• Ask required questions and follow guidelines regarding patient-friendly language.
• Use language interpretation call center as needed to communicate in a patient’s preferred language.
• Attend trainings to include but not limited to orientation, using remote access tools, and department-specific requirements
• Engage in service activities as identified by the needs of the organization
• Assist with other projects as requested

QUALIFICATIONS:

• 18 years of age or older
• Owns or has full access to a telephone, computer, and internet in good working order.
• Excellent computer and telephone skills
• Must have ability to communicate effectively and clearly over the telephone
• Must be able to follow up by phone or email with staff and leadership to effectively communicate any patient concerns or issues
• Bilingual a plus
• Good organizational skills, enjoys assisting with patients/visitors questions.
• Ability to work independently

TRAINING:

Volunteer Services will provide:

• Online Volunteer Orientation and Virtual Program Volunteer Training

Assigned Supervisor

• Department-specific training prior to or on start date (phone scripts, computer/program training, etc.)
• On the job training
• Prepared and assigned tasks