Response Line Team Member

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ORGANIZATION: Protection of Animals in Wakefield Society, Inc. (PAWS)

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The Response Line team members are responsible for

  • managing all messages that come to our PAWS email and/or voicemail during their assigned shift
  • responding to each message and forwarding a summary and follow-up request to the volunteer(s) that can provide more information or service the request
  • maintaining a log of all the messages and outcomes
  • following up on open issues to make sure they are addressed and resolved
  • ensuring that their shift is covered by another team member when the assigned volunteer has a conflict.

Each team member is assigned to manage the messages for one day per week,

4 More opportunities with Protection of Animals in Wakefield Society, Inc. (PAWS)

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About Protection of Animals in Wakefield Society, Inc. (PAWS)

Location:

411 Lowell Street, Wakefield, MA 01880, US

Mission Statement

To promote and protect the rights and well-being of all domestic animals and wildlife, and to foster a greater understanding of animal welfare and animal rights through education.

Description

PAWS is an all-volunteer, 501(c)(3) non-profit animal rescue and foster network, founded in Wakefield, MA, in 1982 by the late Esther Nowell. PAWS grew out of Wakefield’s Canine Control Committee and now responds to various animal-related needs, focusing on the needs of felines in the Greater Boston area-especially north and northwest of Boston.

CAUSE AREAS

Animals
Community
Animals, Community

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity with no fixed address.

DATE POSTED

October 21, 2024

SKILLS

  • Customer Service
  • People Skills
  • Verbal / Written Communication

GOOD FOR

  • People 55+

REQUIREMENTS

  • Must be at least 18
  • Orientation or Training
  • 1 day per week
  • Strong verbal & written skills Ability to handle sensitive info with confidentiality and care. Ability to use online tools for logging data and generating reports Has compassion for animals and pet families

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