StyleXchange Store Volunteer

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StyleXchange Store Volunteer

Purpose: The StyleXchange Store volunteer will assist clients through the checking out process in a warm, friendly, and welcoming manner.

Description of Role:

The role of StyleXchange Store Volunteer enhances our organization’s ability to directly impact our mission by providing low-barrier access for clients to receive high-quality clothing in an inclusive and welcoming thrift environment-all at no cost to them! As a StyleXchange store volunteer, upholding the dignity and integrity of our clients is at the forefront of every interaction.

Key Duties and Responsibilities:

• Welcome shoppers, answer questions, and assist as necessary.
• Follow customer service standards established by Valley Outreach to provide equitable, dignified, and respectful treatment for all shoppers.
• With direction from staff, operate a register, in the store, ringing up items with accuracy and operating the cash registers and credit card readers in accordance with established procedures.
• Assist with other related tasks, such as cleaning, restocking, merchandising, etc.
• Be punctual for your volunteer shift.
• Follow Standard of Appearance guidelines.
• Be reliable and responsible.

Key Requirements and Expectations:

• Interest(or experience)in providing high quality customer service.
• Comfortable using computer applications, IPad, or other tablets.
• Friendly demeanor.
• Desire to serve others.
• Ability to work independently and as part of a team.
• Ability to remain calm in stressful situations.
• Legible handwriting.
• Willingness to follow directions.
• Commitment to racial equity and social justice and willingness to learn and be curious.

Physical Demands:

• Able to lift up to 10 lbs. repetitively and safely.
• Able to tolerate walking and standing on hard surfaces for up to 2 hours at a time.
• Able to bend, reach in front, above and below the waist.

Time Commitment: two times per Month

Time commitment varies depending on volunteer availability. A typical shift is 3 hours, once a week. If unable to commit to a regular weekly shift, volunteers can also opt to be placed on substitution list to be called whenever there is a volunteer absence.

Monday: 10am - 1pm or 1pm - 4pm

Tuesday: 10am - 1pm or 1pm - 4pm

Thursday: 10am - 1pm or 1pm - 4pm or 4pm - 7pm

Friday: Closed

Training and Support:

StyleXchange store volunteers will receive training from the StyleXchange Manager prior to starting the position. New volunteers will shadow experienced volunteers prior to working alone. All volunteers will receive as needed training applicable to their position.