Help Desk volunteer

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As a Help Desk volunteer, you become one of our front-line workers and establish the
first impression to whoever comes through our doors and/or calls the agency. In
working with FFS, you will interact with a diverse, group of people, personalities,
and life situations. You will have face-to-face and telephone contact with clients
from FFS’s Transitional Housing Programs, Harold’s Help Desk Clients, Donors,
Community Partners and potential Volunteers. When representing FFS, Interns
should always demonstrate professionalism, compassion, and understanding. People
walk-in and call FFS for a number of reasons, therefore it is also the responsibility
of the Help Desk volunteer to determine why someone is here, and strive to have
them leave satisfied. There are other duties we can explain during orientation.

Interns/volunteers in this opportunity should be able to abide by the following requirements:

• Work in a fast-paced and active environment
• Be skilled in multi-tasking
• Be able to lift a minimum of 25 lbs
• Stand for a period of 1-2 hours at a time
• Steady Attendance/being on time
• Be detail-oriented, organized and neat in their surroundings
• Be able to take direction, listen to staff and following instructions
• Remain dedicated to their volunteer responsibilities during their service
• Be friendly, flexible and have a passion for helping the homeless in your community

Follow us on Facebook for updates and details about our next volunteer orientation!

https://www.facebook.com/FoothillFamilyShelter