Admin Volunteer (Hybrid)

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Volunteer Opportunity:

Trellis needs help managing our online scheduling system for Medicare Counseling Appointments. This role is tremendously important to our organization. A well-timed reminder call to a senior or their caregiver significantly increases the chances of them attending.

Volunteer Role (Hybrid):

• Administrative Assistance - Data entry and organization, assist with internal communications, scanning and printing documents, assisting in mailing or similar projects, filling folders and promotional bags, and various other responsibilities.
• Appointment Reminders- Make 15 to 30 calls per week to confirm scheduled Medicare Counseling appointments. Send confirmation emails to our community partners and volunteers.

Volunteer Requirements:

• Moderate computer skills. Average computer use includes: typing, navigating a Windows operating system, and using the basics of Microsoft Office Suite (Outlook, Teams, Excel, and Word).
• Moderate phone skills: This Volunteer is comfortable calling people, answering the phone, transferring calls, taking messages, and providing basic information about a few of our programs (Benefits Enrollment Center, Medicare Counseling, and our Volunteer Program).
• Reliable transportation and internet connection.
• Sensitivity to the needs of older adults, persons with disabilities, and other diverse populations.
• Compliance with agency non-conflict of interest, confidentiality, and other policies, including finishing an online data privacy training course.
• Successful completion of a criminal background check.
• Ability to work independently and make appropriate decisions as required.

Volunteer Benefits:

• Be a vital team member and positively impact the lives of older adults and caregivers.
• Expand your social network and increase your professional development opportunities.
• Mileage reimbursement when you need to come to the office.
• Complimentary tea and/or coffee while volunteering at the office.