AshaLine Volunteers Needed. Virtual Volunteer Opportunity

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Vision: AshaKiran aspires to be "A Ray of Hope" by bridging the gap between service providers and culturally diverse communities.

Mission: Our mission is to address domestic violence, sexual assault, and human trafficking in
underserved communities, such as the foreign-born, by offering culturally sensitive crisis services
and providing education to enhance understanding of cultural barriers.

Agency: AshaKiran
Department: Operations (Direct or Client Services)
Location: Remote/ Administrative Offices
Reports to: AshaLine Coordinator
Job Summary: Responsible for answering the crisis calls, completing pre-intakes
when necessary, and providing information and referrals to callers in a culturally sensitive, trauma-informed way.

Qualifications: Requires good communications skills, cultural competency, Ability to remain calm during crisis, and knowledge of trauma-informed care; must complete background check and AshaLine trainings. Multi-lingual and bilingual individuals preferred.

Major responsibilities:
* Answer crisis calls during their shift in a friendly, compassionate, and competent manner
* Be aware of up-to-date resources and information (provided by AshaKiran)
* Document calls accurately
* Connect callers to language line or refer them to AshaKiran interpreters when needed
* Notify on call staff in a timely manner if a caller is seeking shelter or has an emergency
* Complete pre-intakes if necessary
* Engage in safety planning when necessary
* Adequately refer clients to resources