Manna Call Center Volunteer

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This opportunity takes place in-person at our Silver Spring location.

Volunteers support Manna Food Center's referral program which enables our participants to receive food from us and so much more!

We are looking for volunteers that can make a regular weekly commitment for at least 6 months to a year.

Description
These volunteers are highly trained to be able to manage any call. Volunteers answer our main phone number and you will learn how to direct questions from the public, assess if people qualify for our programs and delivery services, inform people of food pick up policies and location information, issue complaint logs, and direct people to other services. Volunteers will use our Salesforce database for scheduling our participants and entering agency referrals.

Skills and Qualifications
* Volunteers must be comfortable speaking on the phone and using a computer.
* Interested candidates should friendly and possess strong customer service skills and be able to problem solve and multi-task in a fast-paced office environment.
* Volunteers will assist people from a diverse background.
* We are looking for volunteers that can make a regular weekly commitment for at least 6 months to a year.
* Volunteers must be 18 or older.
* Bi-lingual skills are a plus but not required.
* This opportunity is not open to people needing to complete service hours.
*Ability to bring a personal laptop into the office is ideal. Onsite computers are limited and may not available.
* Volunteers must be able to work independently.

Available shifts:

• Tuesdays: 9am-12:30pm
• Wednesdays: 9am-12:30pm

Training
Volunteers will complete an in-person training over 5 consecutive days.
Volunteers must attend monthly Call Center meeting the 3rd Wednesday of the month, 2:30-3pm.