Food Shelf Volunteer

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Food Shelf Volunteer

Purpose: Food Shelf volunteer is responsible for providing clients great customer service while creating a positive and welcoming environment.

Description of Role:

The role of Food Shelf volunteer enhances our organization’s ability to destigmatize the food shelf shopping experience by providing great customer service to clients shopping in the food shelf. By demonstrating our organization’s values, volunteers will employ empathy and understanding as well as practicing non-judgement, discretion, and inclusion to foster a welcoming environment.

Key Duties and Responsibilities:

• Welcome clients and assist as needed and answer questions.
• Follow customer service standards established by Valley outreach to provide equable treatment of all clients.
• Respect client confidentiality and embody Valley Outreach values of treating clients with dignity and respect.
• Assist with other related tasks, such as cleaning, restocking, etc.
• Be punctual for your volunteer shift.
• Follow Standard of Appearance guidelines.
• Be reliable and responsible.

Key Requirements and Expectations:

• Friendly and approachable demeanor.
• Desire to serve others.
• Willingness to follow directions.
• Ability to work as a team.
• Commitment to racial equity and social justice and willingness to learn and be curious.

Physical Demands:

• Able to tolerate walking and standing on hard surfaces for up to 2 hours at a time.
• Able to bend, reach in front, above and below the waist.

Time Commitment: two times per Month

Time commitment varies depending on volunteer availability. A typical shift is 3 hours, once a week. If unable to commit to a regular weekly shift, volunteers can also opt to be placed on substitution list to be called whenever there is a volunteer absence.

Monday: 9am - 1pm

Tuesday: 1pm - 4pm and 4pm - 7pm

Thursday: 1pm - 4pm or 4pm - 7pm

Friday: 9am - 1pm

Training and Support:

The Food Shelf volunteer will receive training from the Food Program Coordinator or experienced volunteer prior to working the position alone. All volunteers will receive as needed training applicable to their position.