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66 people are interested
Recovery Regional Case Administrator Volunteer
ORGANIZATION: American Red Cross - Alabama Mississippi Region
Please visit the new page to apply.
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66 people are interested
This position supports the Regional Disaster Cycle Services department. The Recovery Case Administrator supports the region by taking actions that would otherwise require a Technical or Regional Disaster Officer (RDO) Exception. Resolving issues at the region level expedites service delivery and empowers the region to manage case resolution locally Note: Recovery Case Administrators cannot have another role in RC Care.
Key Responsibilities:
Monitor RC Care for requests to:
- Edit client contact information
- Add second responders to a case to complete ID/Address/Damage confirmations
- Submit Technical Exception requests
- Force close a Service
- Remove clients from a household
- Make client payment eligible
- Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.
- Experience with data management
- Interested in supporting the delivery of services to clients affected by disaster and ensuring standardized financial assistance
- Experience using Customer Relationship Management (CRM) or Database applications
- Comfortable using Microsoft Office programs, including Excel, SharePoint and MS Teams
- Ability to be flexible and make decisions in situations where there is ambiguity
- Ability to interpret Client Care doctrine and apply the principles to individual situations as they arise in the region.
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About American Red Cross - Alabama Mississippi Region
Location:
700 Caldwell Trace, Birmingham, AL 35242, US
Mission Statement
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
Description
Every single day, the American Red Cross helps people in emergencies. Whether itﾒs one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.
CAUSE AREAS
WHEN
WHERE
2130 Bryant Dr Ste BTuscaloosa, AL 35401
DATE POSTED
January 31, 2024
SKILLS
- Disaster Relief Call Center
- Data Entry
- Marketing & Communications (Mar/Com)
- Disaster Response
- Community Outreach
GOOD FOR
N/A
REQUIREMENTS
- Background Check
- Must be at least 21
- Orientation or Training
- Varies