IN-A-PINCH Computer/IT Assistance

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Job Title: Computer/IT Assistance

Description: The volunteer provides IT/computer technology services to a client with an immediate need. The need may be assistance with computer function, internet use, and other similar services. The goal is same day fulfillment of the request.

Duties:

• Calling the client, making final arrangements, and maintaining communication until the service is completed
• Traveling to the client’s location, assessing the job, and insuring it’s within the volunteer’s capability
• Assisting the client with computer problem
• Purchasing any parts needed and obtaining receipts and accurate list of purchases or errands
• Leaving the work area safe and clean and removing old and excess parts
• Securing payment for all purchases from the client (Note: client is required to pay for all parts) by cash, check or money order, and returning all receipts to the senior
• If the job is beyond the volunteer’s capability, assuring the client that the situation is safe and secure for them and reporting this immediately to HOV
• Reporting any injuries or safety issues to HOV immediately
• Reporting any changes/completion of service to HOV

Job Location: West Santa Clara Valley-Santa Clara, Sunnyvale, Campbell, Cupertino, Los Gatos, Saratoga, Monte Sereno, or West San Jose (95117, 95125, 95126, 95128, 95129, and 95130)

Supervision Received: All services are supervised by HOV.

Qualifications/Skills Needed:

• Must undergo an interview, orientation, background check, and DMV check by HOV
• Ability to help with IT/computer problems in a safe and timely manner (Note: All IT/computer skills not required and specific areas of expertise welcomed).
• Provide own tools and safety equipment
• Must supply own transportation to the client’s location
• Must pay own gas expenses - not reimbursable; repair parts are reimbursable by client
• Encouraged to carry a cell phone for communication
• Good communication skills and ability to assure client
• Friendly, dependable, patient, courteous, and sensitive to home’s cleanliness and tidiness
• Aware and supportive of IN-A-PINCH goals and services

Safety Requirements:

• Be attentive to own safety and the safety and security of the senior and their home

Insurance Requirements:

• Do not give personal address or phone number to client
• Do not accept additional services without a request submitted to HOV
• Do not perform any services that cannot be completed in a timely and efficient manner

Time Commitment Needed: Time commitment will be determined by HOV staff in accordance with volunteer availability and client need.

Orientation/Training Provided: Volunteer orientation and job skill training will be provided by HOV staff.

Benefits: A good placement for those who enjoy using their special skills to help others