Humane Response Line Team Leader

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ORGANIZATION: Protection of Animals in Wakefield Society, Inc. (PAWS)

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The Response Line Team Leader

  • Monitors daily operations of the RL Team to ensure all messages and emails are addressed in a timely manner and directed to the appropriate teams and ensure that important information is logged accurately.
  • Prepares and presents monthly reports to the Board, summarizing the types of inquiries received, response statistics, and any critical follow-up needed. Identify trends in inquiries and recommend improvements to response processes
  • Acts as a point of contact for daily RL team members, providing support guidance, and training, as needed.
  • Assesses and enhances RL processes to improve efficiency and effectiveness.
  • Works with the Volunteer Coordinator to recruit and train new daily responders as needed.

4 More opportunities with Protection of Animals in Wakefield Society, Inc. (PAWS)

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About Protection of Animals in Wakefield Society, Inc. (PAWS)

Location:

411 Lowell Street, Wakefield, MA 01880, US

Mission Statement

To promote and protect the rights and well-being of all domestic animals and wildlife, and to foster a greater understanding of animal welfare and animal rights through education.

Description

PAWS is an all-volunteer, 501(c)(3) non-profit animal rescue and foster network, founded in Wakefield, MA, in 1982 by the late Esther Nowell. PAWS grew out of Wakefield’s Canine Control Committee and now responds to various animal-related needs, focusing on the needs of felines in the Greater Boston area-especially north and northwest of Boston.

CAUSE AREAS

Animals
Community
Animals, Community

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity with no fixed address.

DATE POSTED

October 21, 2024

SKILLS

  • Teaching / Instruction
  • Customer Service
  • Animal Care / Handling
  • Management

GOOD FOR

  • People 55+

REQUIREMENTS

  • Must be at least 18
  • Orientation or Training
  • Varies.
  • Experience in volunteer team management Strong verbal & written skills Ability to handle sensitive info with confidentiality and care. Ability to use online tools for logging data and generating reports Has a passion for animals and pet families

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