Special Events Customer Service Team

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Position Summary:

We are looking for a group of 10-15 people to train as our specialized Customer Service Team for our signature fundraising events: Walk to Cure Diabetes, Revolution Ride to Defeat Diabetes, and Rockin’ for Research Gala. This team will be thoroughly trained for the roles of Pledge Team and Cash-out Team, and will be the front line contact with event participants and guests, providing excellent customer service.

Reports To:

Lisa Mitchell, Coordinator- Volunteer and Event Logistics

Responsibilities:

• Process participant pledge forms at Walk and Ride
• Facilitate cash-out process at Gala
• Provide excellent customer service to event participants and guests
• Complete associated paperwork with each role
• Enter data into our Auction database system

Minimum Commitment:
Ability to commit to at least (2) ofthe below events:

• TELUS Walk to Cure Diabetes- Sunday, June 11, 2017
  Vancouver- Stanley Park
  Fraser Valley- Mill Lake Park, Abbotsford
• Revolution Ride to Defeat Diabetes- Friday, October 13, 2017
• Rockin’ for Research Gala- Saturday, October 21, 2017

Accountability:

• You are accountable to all JDRF staff and volunteers.
• You must maintain strict privacy and confidentiality of all personal information belonging to donors, volunteers, and staff that you encounter during your volunteer experience.
• Due to training investment, please make sure you are able to commit to at least (2) of the above events.

Qualifications:

• Excellent communication and organization skills
• Customer service experience
• Fluent in English
• Comfortable using computers
• Strong troubleshooting skills

Desired Candidate Traits:

• An interest in the not-for-profit sector
• Experience volunteering in other non-profit organizations’ office and/or events
• Administrative or office experience

Training Provided:

Mandatory Training will be provided at the end of May. Exact date to be determined.

Benefits:

• Gain professional work experience in a non-profit environment
• Put your skills to great use in meaningful projects
• Support a worthy cause, help find a cure for type 1 diabetes, and make a difference
• Have JDRF as a reference after the candidate has volunteered an adequate amount of time into his/her role

Application Process:

If you are interested in volunteering for this position, please submit your resume to Lisa Mitchell at
lmitchell@jdrf.ca, by Friday, April 21, 2017. Only qualified candidates will be contacted